Return Management Software

Seamless Return Confirmation and Quick Restocking

Once you’ve accepted a return, the last thing you want is a long, drawn-out process that slows down operations. PULPO WMS’s returns software ensures that after accepting all or part of a returned order, the system automatically confirms receipt and creates movement tasks to return those items to their designated storage. This not only speeds up the return process but ensures your inventory management stays up-to-date in real-time.

Additionally, 'Returns' tab in the associated sales order provides full visibility into the returned items and the return data. This detailed tracking makes managing returns more transparent for your team, simplifying the post-purchase experience for your customers.

Unified Return Reason Codes for Consistency

Returns can happen for many reasons, but having a standardized system to document them is key to smooth operations. PULPO WMS utilizes pre-defined return reason codes to maintain consistency across all returns, whether it’s for damaged goods, customer preference, or carrier mistakes. These codes not only ensure uniformity but allow room for customization based on individual cases, giving you the flexibility to improve your returns process over time.

A toggle option lets you easily choose whether the reason was internal or external (e.g., a supplier error), streamlining the decision-making process and helping you analyze returns data more effectively.

Why You Need a Returns Management System?

Returns can be a make-or-break factor for any online store. Customers demand a smooth return process, and the ability to process returns quickly while providing transparency during every step is essential to keeping them satisfied. This is where the right return management software steps in. It’s more than just about handling ecommerce returns.

With PULPO WMS, you get a powerful return management platform that integrates seamlessly with warehouse management systems, giving you complete visibility into the entire returns lifecycle. Our system helps you manage everything from initial return requests to generating return shipping labels and offering store credit or refunds. Plus, it ensures that your customers stay informed throughout the process, improving their overall experience and fostering trust in your brand.

✅ Complete visibility of returns data: Full tracking of return process, from initiation to completion.

✅ Actionable insights: Get real-time insights into returns data, helping you understand and reduce return rates.

✅ Save time: Automate tasks like updating inventory levels, allowing you to focus on growing your business.