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Altruan — Customer success | PULPO WMS
Success story · Healthcare · Massing, Germany

How Altruan transformed their fulfillment with a cutting-edge WMS

Established in early 2021, Altruan quickly became a notable player in the E-Commerce world, focusing on health and hygiene products. With around 60 employees, the company has excelled in responding to evolving customer needs, especially during the pandemic. Altruan operates from a central warehouse in Bavaria with about 5,000 square meter and more than 3,000 SKU.

Altruan
Founding year
2021
Industry
Healthcare
Company size
60 employees
Sales channels
Online shop · marketplaces · direct sales
Warehouse
Central warehouse location for worldwide shipping with 5,000 m²
Altruan warehouse
25% increase in efficiency
50% decrease in complaints
3 hrs faster order fulfillment
About Altruan

A young E-Commerce player in health and hygiene

In the small town of Massing, in Germany, Altruan GmbH, an up-and-coming company for the distribution of medical and surgical disposables, begins a story of change.

The E-Commerce player was founded in the midst of the turmoil of the pandemic and faced growth difficulties that threatened to slow down its promising development.

TL;DR

Results of the PULPO integration

25% increase in efficiency
50% decrease in complaints
Acceleration of order fulfillment speed by 3 hours
Super easy inventory counting through PULPO App
Significant reduction of workload and in overtime
The challenge

1,000 parcels a day on outdated manual processes

Altruan box

Navigating the maze of warehousing

As order volumes skyrocketed, the once efficient manual processes in Altruan's warehouse became a confusing mess. The struggle to handle around 1000 parcels a day using outdated methods marked the turning point: the call for change was unmistakable.

Trembling on the road to innovation

The changeover was not without its hurdles. The integration of PULPO WMS posed a problem, particularly because Altruan prefers Shipcloud and at the time PULPO WMS was only integrated with Sendcloud. There were concerns that ongoing operations could be disrupted and the difficult task of getting staff used to a new system.

Johannes Radl

“Implementing PULPO WMS has been a game-changer for Altruan, particularly in achieving accurate inventory levels across all our sales channels. It's not just about having the right products in stock; it's about having the right information at our fingertips to make informed decisions. With PULPO, we've seen a remarkable improvement in our inventory accuracy, ensuring we meet our customer promises every time.”

Johannes Radl · Co-Founder and CEO of Altruan
The solution

From manual maze to efficient operations

Onboarding PULPO WMS: an efficiency boost

PULPO WMS, which recently became compatible with weclapp's ERP system, proved to be a beacon in the maze of possibilities. The promise of optimizing warehouse processes, improving error detection and providing a user-friendly interface gave Altruan a glimpse into a more efficient, error-reduced future.

A path with manageable pitfalls

Implementing PULPO was in most parts smooth. Despite challenges like managing complex SKUs and adhering to a tight deadline, the PULPO onboarding team played managed to offer tailored solutions for these challenges, ensuring a timely go-live by December 2023. The expertise and support made what could have been a challenging transition into a streamlined and effective upgrade of Altruan's operations.

Reaching the zenith of operations with PULPO WMS

The fruits of perseverance were sweet. By integrating PULPO WMS, Altruan saw a remarkable 20-25% increase in efficiency, a halving of the complaint rate and a significant reduction in order fulfillment time. The switch led to a paradigm shift in operational dynamics and set new standards for efficiency and accuracy.

The impact

Benefits of using PULPO WMS for Altruan

Smoother, faster and more reliable fulfillment process

Ready to scale the business and grow profitable

Seamless integration of Weclapp and Shipcloud

Independence of skilled warehouse worker

Ready to run your warehouse like Altruan?

See how PULPO WMS handles multi-channel inventory, mobile scanning and ERP integration in a live demo.

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