Founded in January 2025 by Shaun and Sarah, Beau Bottles adds a personal, artistic touch to champagne bottles, turning every bottle into a beautifully wrapped gift. What started as a creative idea quickly grew into a successful Shopify business with a growing volume of orders and high customer expectations.
The Challenge
By April, the volume of orders had outpaced their small team. Mis-picks and incorrect wraps became frequent, especially after busy weekends when they returned to hundreds of orders on Monday. Manual workflows were not only slowing them down but also creating customer service headaches.
“There was a lot of errors: mispicking or sending the wrong wraps to customers. On Mondays, we were looking at 300–400 orders and just the two of us handling it.”
Discovering PULPO WMS
Shaun found PULPO WMS at the perfect moment. The team needed a solution that could reduce errors, streamline operations, and scale with their rapid growth. With dedicated onboarding and hands-on support, the setup was smooth and focused: “The onboarding was broken down into manageable steps, with homework between calls. It wasn’t overwhelming.”
Beau Bottles before PULPO
- Random, inefficient order picking
- Wrong orders, frequent mispicks
- Manual effort, low productivity
Tasks relied heavily on manual work: slow, repetitive, and prone to burnout as volume increased.
- High support load, unhappy customers
Delays, wrong shipments, and stockouts led to frustrated customers and more support tickets.
Beau Bottles with PULPO
- Optimized route, fewer steps
- NO Errors
- High throughput, smart use of time
Automation and clear instructions helped workers get more done in less time, with less effort.
- Smooth service, fewer complaints
Faster, more accurate fulfillment led to happy customers and less pressure on support teams.